RV Surge™ – Privacy Policy
A Program of Local Lead Hub LLC
Introduction
Local Lead Hub LLC, operating the RV Surge™ program (“RV Surge,” “we,” “our,” “us”), is serious about protecting your online privacy. This Privacy Policy explains our views and practices concerning privacy, and how they may pertain to you as a user of our website and services.
We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.
“You” or “Your” or “Customer” or “Visitor” means you as a participant in or user of the rvsurge.com website.
“We” or “Our” or “Us” or “Company” means Local Lead Hub LLC, operating the RV Surge™ program.
“Our website” or “our website” means rvsurge.com and related subdomains, pages, and client portals.
All information transmitted, printed, or otherwise submitted to rvsurge.com via this website shall be deemed to be the property of Local Lead Hub LLC, and Local Lead Hub LLC shall be free to use such information for any lawful purpose as detailed herein.
This website may contain links to other sites and we are not responsible for the privacy practices or the content of such sites. We reserve the right to release such information to law enforcement or other governmental officials as we, in our sole and absolute discretion, deem necessary to comply with the law.
This Privacy Policy is published and maintained at:
https://rvsurge.com/legal/privacy-policy
Collected Information
We automatically collect and/or track the following:
• Information knowingly provided by you through online forms, registration forms, surveys, and/or other entries, such as email addresses, personal, financial, or demographic information;
• Information, user-specific or aggregate, on what pages our visitors access; and
• Email addresses of visitors that communicate with rvsurge.com via email.
Our Company collects personal information through forms you complete on the website, as well as (but not limited to) contests, sweepstakes, text messages, emails, faxes, telephone calls, postal mail, or other communications with you, as well as from outside sources such as credit card processors and database vendors. We may collect and/or track web page HTTP headers (home server domain names, IP address, type of client computer, and type of web browser).
Use of Data Collected
We use your personal, demographic, and profile data to enhance your experience at our website and to enable us to present content we think you might be interested in.
We may use your information to:
• Provide and improve our services and website;
• Present content and offers we believe may interest you;
• Send you information about our Company and promotional material from our partners;
• Perform statistical analysis and reporting;
• Conduct marketing and promotional activities (email, SMS, retargeting, social ads, etc.);
• Target ads and content to you on platforms such as Facebook, Instagram, YouTube, Google, and others;
• Perform editorial or feedback purposes for our advertisers;
• Add information to our databases and use it for future marketing, SMS text-messaging, emails, display and native advertising, or postal mailings regarding website updates, new products and services, upcoming events, and/or status of orders placed online.
By using this website, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do-not-call registry, in-house list, or similar registry.
Third parties may use cookies, web beacons, and similar technologies to collect or receive information from the rvsurge.com website and elsewhere on the Internet and use that information to provide measurement services and target ads.
You can opt out of the collection and use of information for ad targeting by:
• Sending an email to [email protected], or
• Submitting a request via our Contact form on rvsurge.com.
You can also exercise ad-targeting choices at: www.aboutads.info/choices
Disclosure of Data to Third Parties
If you choose to provide personal information, it will be used for the following purposes:
• Considering you for an RV Surge / Local Lead Hub product or service;
• As required by law; and
• For marketing products and services which we determine, in our sole judgment, that you might find of interest.
We may share your information with:
• Service providers and vendors who help us operate the website and deliver services (e.g., payment processors, email platforms, CRM systems, hosting providers, analytics providers);
• Advertising and marketing partners to help us deliver relevant ads and measure performance;
• Law enforcement or government authorities where required by law or in our discretion to comply with legal obligations.
Online Advertisements & Social Network Custom Audiences
By visiting our Company Website, you are consenting to our policy of collecting and using your data as described in this Privacy Policy at https://rvsurge.com/legal/privacy-policy.
If you do not want to consent to our policy of collecting and using your data for certain advertising uses, you can opt out as described below.
Facebook.com & Other Social Network Custom Audience Ads
A Custom Audience on Facebook.com (or similar platforms) is a list of people our company would like to show ads to, who have shown interest in our products and services, with ads we believe would be of interest to them. This audience consists of people whose information and email addresses our Company already has because they have subscribed to or interacted with our marketing.
Unsubscribing from our email list will remove you from our internal email database and stop future emails from our Company, but will not automatically remove you from all social media custom audience advertising, which uses a separate database managed by the platform.
Opting Out of Facebook.com Website Custom Audience Ads
To opt out of our Company’s Facebook.com Custom Audience Ads:
Send an email from the email address you are opting out to [email protected].
Put “Opting Out of Facebook.com Website Custom Audience Ads” in the subject line.
In the body of the email, include your name and the email address to be removed.
Our team will forward your name and email address to Facebook.com with a request to delete you from all of our Facebook.com Website Custom Audience Ads.
Google.com & Other Partnerships
Our Company may use various Google services, including Google Analytics, Google Ads, and related tools.
We may:
• Use Analytics tracking code to support Display Advertising and allow Google Analytics to collect data via the DoubleClick cookie in addition to standard Google Analytics implementation;
• Use Remarketing with Google Analytics to advertise online, enabling third-party vendors, including Google, to show our ads on sites across the Internet;
• Use first-party cookies (e.g., Google Analytics cookie) and third-party cookies (e.g., DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website;
• Implement Google Display Network Impression Reporting or the DoubleClick Campaign Manager;
• Implement Google Analytics Demographics and Interest Reporting, which may provide us with age, gender, and interest data to help us serve more relevant ads and content.
Opting Out of Google Analytics & Display Advertising
Users can opt out of Google Analytics for the web at:
https://tools.google.com/dlpage/gaoptout/
Using the Google Ads settings, users can opt out of Google Analytics for Display Advertising and customize Google Display Network ads at:
https://www.google.com/settings/personalinfo
Retargeting Ad Campaigns & Persistent Identifiers
We may utilize various types of advertising that appear on our sites and services and on third-party sites, including but not limited to:
• Contextual advertising;
• Cookies and anonymous cookies;
• Pixels and web beacons;
• Persistent identifiers;
• Geolocation information;
• Email-based retargeting;
• Search-term-based ads;
• Behavioral advertising;
• Retargeting advertising.
These forms of advertising are designed to display ads tailored to the specific individual visiting the website or related web properties.
Email Inquiries & Surveys
When you send email inquiries to our Company, the return email address is used to:
• Answer your inquiry;
• Provide customer support;
• Follow up on your experience.
We may periodically conduct surveys. Participation is voluntary, and survey data helps us improve our products, services, and user experience.
Disclosures for Legal & Safety Reasons
We may disclose personal information about you, or information regarding your use of the Services or websites accessible through our Services, if, in our sole discretion, we believe that it is reasonable to do so, including:
• To comply with laws and regulations (including the Electronic Communications Privacy Act and other applicable law);
• To satisfy governmental or legal requests;
• To identify, contact, or bring legal action against someone who may be violating our Terms of Service or other user policies;
• To operate the Services properly; or
• To protect our Company, clients, and customers.
Cookies
Our Company may use cookies to collect, store, and sometimes track information for purposes stated in this Privacy Policy and for statistical purposes to improve the products and services we provide and to manage our networks.
A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites. Cookies may help us:
Recognize you as a returning visitor;
• Store your preferences;
• Track how you navigate our pages and links;
• Estimate audience size and usage patterns;
• Conduct research to improve the content and performance of our sites and services.
If you don’t want our cookies on your computer, they are easy to delete. Instructions can be found at: http://www.aboutcookies.org/.
Advertisers and partners may also use their own cookies. We do not control use of these cookies and disclaim responsibility for information collected through them.
Public Areas & Directories
Please remember that any information you disclose in any client directory, forum, or other public areas of our websites or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.
Data Security
We are committed to data security. Our services and websites have security measures in place to protect against the loss, misuse, and alteration of information under our control.
We strive to:
• Use industry-standard encryption for data in transit where appropriate;
• Limit access to PII to employees, contractors, and agents who need it to perform their duties;
• Maintain technical, administrative, and physical safeguards designed to protect your information.
However, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. You acknowledge that:
• There are security and privacy limitations inherent to the Internet beyond our control;
• The security, integrity, and privacy of all information exchanged between you and us through this Site cannot be guaranteed.
In the event that PII is compromised as a result of a breach of security, we will promptly notify affected individuals in accordance with applicable law.
You agree to immediately notify us if you become aware of any breach or suspected breach involving your account or devices that may impact the security of our Site or Service.
Your Opt-Out Rights
You may opt out of receiving marketing communications from us and/or our partners.
You can remove your information from our marketing lists by:
• Clicking the “Unsubscribe” link at the bottom of any marketing email we send; or
• Contacting us via [email protected] or our website contact page.
Opting out of marketing emails does not necessarily opt you out of transactional or service-related emails (e.g., billing, account notices).
Children’s Privacy
The information and services provided by RV Surge™ are not intended for children under 18 years old. We do not knowingly collect information from children under the age of 18.
You must be eighteen (18) years or older to access this website. If you are under eighteen years of age, you are not permitted to access this website for any reason.
Because our website is not directed to children under 18, no information obtained by this website falls within the Children’s Online Privacy Protection Act (COPPA), and is not monitored as doing so.
Our Right to Contact You
We reserve the right to contact you regarding:
• Your account status;
• Changes to subscriber agreements;
• Changes to this Privacy Policy at https://rvsurge.com/legal/privacy-policy;
• Changes to our Terms of Service or other policies or agreements relevant to you.
Revisions to This Policy
We reserve the right to revise, amend, or modify this Privacy Policy, our Terms of Service, and our other policies and agreements at any time and in any manner, by updating this posting at:
https://rvsurge.com/legal/privacy-policy
Your use of this website after such changes are implemented constitutes your acknowledgment and acceptance of these changes. Please consult this Privacy Policy prior to each use for any updates.
Anti-Spam Policy & CAN-SPAM Act Compliance
RV Surge™ / Local Lead Hub LLC is dedicated to ensuring compliance with the CAN-SPAM Act.
You may receive email from us in the following circumstances:
• Acknowledging receipt of your information and/or requests;
• Requests for additional information;
• Responses to your inquiries;
• Thank-you messages related to your business with us;
• Advertisements for our products, services, and updates;
• Advertisements for third-party products and services we believe may be of interest.
To ensure compliance:
• All emails will clearly identify RV Surge™ or Local Lead Hub LLC as the sender;
• All marketing emails will include an unsubscribe link;
• Unsubscribing will remove you from marketing lists maintained by us;
• All emails will include valid postal address information and contact information for feedback or complaints.
From time to time, we may obtain marketing lists from third-party websites or partners. In such cases, those partners represent that:
• The data was collected voluntarily;
• They have the right to transfer the data to us; and
• We have the right to send marketing offers to those individuals.
MyHub 360™ / Platform Privacy (RV Surge Platform)
Local Lead Hub LLC (“Company”, “we”) recognizes that your privacy is important in connection with your use of our software platform (which may include MyHub 360 or similar underlying systems) as part of the RV Surge™ program.
This Policy covers how personal and other information that we receive or collect about you and your clients (“Clients”) is treated when using the RV Surge platform and related services.
1. Types of Information We Collect
We collect two types of information: Personally Identifiable Information (PII) and Aggregate Information.
Personally Identifiable Information (PII):
Information that identifies you as a specific individual, such as:
Name, email address, mailing address, phone number;
Employer, job title, department;
Billing and payment information (including credit card or other payment details);
Login credentials and account-related details;
Information you upload or submit via the platform (including client data, contact lists, and other CRM data).
Aggregate Information:
Information that does not identify a specific individual by itself, such as:
Pages visited on our Site;
Referring URLs;
Browser type;
IP address;
Device information;
Usage patterns and interaction data.
2. How We Collect and Use Information
We do not collect PII unless you voluntarily provide it. You may be required to provide PII when you:
Register for an account;
Use the RV Surge platform;
Upload transaction data or client data from third-party systems;
Submit forms or feedback;
Communicate with us via email, phone, or other channels;
Place orders or pay for products or services.
We primarily use PII to:
Provide the products and services you request;
Operate and improve the RV Surge platform and website;
Deliver information and administrative notices;
Resolve disputes and troubleshoot problems;
Enforce agreements, including the Terms of Service and this Privacy Policy.
3. Cookies
We may store cookies on your computer to:
Collect aggregate data about users;
Customize aspects of your specific user experience;
Store preferences;
Keep you logged in;
Measure and analyze usage.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. However, some aspects of the Site or Services may not function properly if cookies are disabled.
4. Release of Information
We do not sell, trade, or rent your PII to others.
We and our service providers (such as payment processors, email providers, CRM tools, and marketing platforms) may need to use some PII to perform tasks necessary to provide services or process transactions.
We may disclose PII:
To service providers under confidentiality obligations;
To law enforcement or government officials when required by law;
As necessary to protect our rights, property, and safety, or that of others.
We encourage (but cannot control) our service providers to adopt strong privacy policies. Their use of your PII is governed by their own privacy policies.
5. Updating & Correcting Information
You may update your PII at any time by logging into your account and editing your profile or account settings.
You may request that certain information be deleted; however, some information (such as transaction records, support logs, and legal records) may be retained as required by law or for legitimate business purposes.
6. User Choices on Collection & Use of Information
We may send you emails regarding:
New products and services;
Platform updates;
Promotions and offers;
Administrative and account-related matters.
If you do not wish to receive marketing solicitations, you can opt out by:
Clicking the “Unsubscribe” link in marketing emails; or
Emailing [email protected] with your request.
For SMS, you can reply “STOP” to opt out of marketing messages from our primary number, currently (844) 334-0334, unless another number is listed in the message.
7. Security of Your PII
We strive to take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your PII.
We:
Use technical safeguards (encryption, firewalls, access controls);
Limit access to PII to personnel who need it;
Store data on secure systems.
However, no security system is perfect. You acknowledge:
Security limitations of the Internet are beyond our control;
We cannot guarantee absolute security of your PII;
You are responsible for securing your devices and login credentials.
8. Age Requirement
You must be at least 18 years old to use this Site or Services. By using the Site, you represent and warrant that you are at least 18 years old.
We do not knowingly collect, use, or disclose PII about visitors under 18 years of age.
9. GDPR: European or UK Data Subjects
Our clients may use the RV Surge platform (and underlying MyHub 360 software) to collect and process personal data of individuals, including individuals in the EU and/or UK.
For purposes of the GDPR and UK GDPR:
Local Lead Hub LLC acts as a processor of the personal data of data subjects when clients use our platform to manage their data;
The controller of the data subjects’ personal data is our client (or our client’s customer, where applicable).
We only process such personal data in accordance with our client’s instructions and our data processing agreements.
10. Additional Policy Practices
Third-Party Sites
Our Sites may contain links to third-party websites. Their privacy policies may differ from this Policy. We are not responsible for the information practices of third parties and encourage you to review their privacy policies before submitting personal information.
Use of Cookies & Third-Party Cookies
We and our third-party partners may use cookies and web beacons to:
Understand usage and improve our Sites and Services;
Conduct analytics;
Support advertising and retargeting efforts.
No personally identifiable information such as your name, address, or phone number is collected through cookies alone.
Testimonials & Reviews
We may post customer testimonials and reviews on our Sites or Services, which may contain PII such as your name and/or general location (city, state, country). By submitting testimonials or reviews, you grant us permission to post them.
If you would like us to remove or update your testimonial or review, please contact us at [email protected].
Our Right to Contact You
We reserve the right to contact you regarding:
Your account status;
Platform or service changes;
Changes to this Privacy Policy at https://rvsurge.com/legal/privacy-policy;
Changes to our Terms of Service or other relevant agreements.
Contacting Us
If you have any questions, concerns, or inquiries about this Privacy Policy or our use of your information, please contact:
RV Surge™ – A Program of Local Lead Hub LLC
Email: [email protected]
Phone: (844) 334-0334
Address: 1530 P B Ln #S5104, Wichita Falls, TX 76302
This Privacy Policy is maintained at:
https://rvsurge.com/legal/privacy-policy